Privacy Policy

We collect information strictly necessary to operate a secure, professional real estate showing coordination marketplace:

• Account & Professional Credentials: Full name, verified email address, phone number, real estate license number, licensing state (e.g. CA), additional broker licenses, brokerage name, years of experience, closed transaction counts, biography, and profile photo.
• Property Showing & Tour Data: Property addresses, unit numbers, MLS numbers, scheduled showing dates/times, property access details (lockbox codes/CBS instructions), buyer contact details provided by Listing Agents, and post-showing completion checklists.
• Location Data (Foreground Only): Single-point GPS coordinates (latitude, longitude, accuracy radius, and calculated distance to property) captured only at the exact moment a Showing Agent initiates check-in at a property. We never track location in the background or continuously.
• Photos & Media: Lockbox confirmation photos, property tour completion proof photos, real estate license verification document scans, and in-app chat image attachments.
• In-App Communications: Real-time chat messages, timestamps, read receipts, and image attachments exchanged between matched Listing and Showing Agents.
• Payment & Banking Information: Handled securely through Stripe. We never store raw credit card numbers or bank credentials on our servers.
• Technical Telemetry & Consents: Device model, operating system, IP address, browser user-agent headers, session security tokens, and legal consent audit records (document type, version, timestamp, IP, and user-agent).

We process collected data strictly for operational, security, and marketplace integrity purposes:

• Facilitating Showing Requests: Matching Listing Agents with verified Showing Agents and coordinating showing tour schedules.
• Licensing & Professional Verification: Authenticating real estate licenses with state licensing databases and admin approval workflows.
• Proof of Arrival & Showing Completion: Validating single-point showing check-ins and photo evidence for lockbox opening and tour completion.
• Escrow Payments & Direct Payouts: Securely holding showing compensation in escrow via Stripe and releasing payouts upon verified showing completion.
• Real-Time Communication: Enabling in-app messaging and notification alerts for showing applications, claims, and status updates.
• Dispute Resolution & Auditability: Investigating showing claim disputes, cancellation fees, and upholding non-solicitation and marketplace policies.

In accordance with Google Play and Apple App Store policies, below is the transparent disclosure of device permissions requested:

• Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): Used strictly in the foreground when you tap "Check In at Property". It calculates distance to verify property arrival and generates a visual confirmation map link for the Listing Agent. Background location tracking is NEVER utilized. Check-in is optional and does not prevent manual completion.
• Camera (CAMERA): Used only when you choose to take a photo of the property lockbox, tour completion proof, or license verification document.
• Storage & Photos (READ_MEDIA_IMAGES, READ_EXTERNAL_STORAGE): Used when selecting an existing photo from your gallery for profile pictures, license documentation, or chat attachments.
• Internet & Network (INTERNET, ACCESS_NETWORK_STATE): Required to communicate with our secure backend API, WebSocket live sync, and Stripe payment servers.
• Vibration (VIBRATE): Used to provide haptic feedback and alert you to new showing opportunities or chat messages.

We do not sell, rent, monetize, or trade your personal or professional data to third parties, advertisers, or data brokers. We share data only with essential infrastructure partners:

• Stripe, Inc.: Payment processing, escrow management, KYC identity verification, and connected bank payouts (Stripe Privacy Policy).
• Cloud & Hosting Providers (Railway, PostgreSQL): Encrypted cloud database storage and API server hosting.
• Map & Geocoding Services: OpenStreetMap and mapping utilities for property reverse-geocoding and static map generation.
• Matched Real Estate Agents: Listing Agents and matched Showing Agents can view each other's public profile, verification badges, license number, and showing communication.
• Legal & Regulatory Obligations: When strictly mandated by valid legal subpoenas, court orders, or state real estate commission regulations.

• Active Accounts: We retain user profile details, showing records, and chat messages for as long as your account remains active.
• Temporary & Ephemeral Data: Magic link authentication tokens expire within 15 minutes. Check-in location coordinates are retained only with the associated showing record.
• Financial & Tax Records: Escrow payment records, transaction ledgers, and 1099/payout summaries are retained for up to 7 years in compliance with IRS, state tax, and accounting audit requirements.

You have the right to delete your account and all associated personal data at any time:

• How to Request Deletion:
  1. In-App: Navigate to your Profile / Settings screen and select "Delete Account".
  2. Via Email / Web: Send an email to support@agentshowassist.com with the subject line "Account Deletion Request" from your registered email address.
• Deletion Scope: Upon confirmation, your personal profile, photos, contact details, login credentials, and chat histories will be permanently purged or anonymized within 30 days. Historical escrow accounting records required by tax regulations will be retained in read-only audit archives.

We implement rigorous administrative, technical, and physical security measures to safeguard your information:

• Encryption in Transit: All communications between your app/browser and our servers are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
• Encryption at Rest: Databases and sensitive storage volumes are encrypted with AES-256 standard encryption.
• Authentication Security: Cryptographically signed JSON Web Tokens (JWT) and secure passwordless Magic Links with automatic session expiry.
• Access Controls: Strict role-based access isolation ensures agents only access showings and messages they are party to.

Depending on your jurisdiction (including California and the European Economic Area), you are entitled to the following rights:

• Right to Know / Access: Request disclosure of the categories and specific pieces of personal information collected.
• Right to Rectification: Correct any inaccurate or incomplete personal or licensing information.
• Right to Erasure: Request the deletion of your personal information, subject to legal exceptions.
• Right to Data Portability: Receive an electronic copy of your account data.
• Right to Non-Discrimination: We will never discriminate against you, deny services, or charge different prices for exercising your statutory privacy rights.

To exercise any of these rights, please email us at support@agentshowassist.com.

If you have questions, feedback, or requests regarding this Privacy Policy or our data protection practices, please contact our Privacy Team:

• Email: support@agentshowassist.com
• Website: https://agentshowassist.com
• Platform: AgentShowAssist Real Estate Technologies
• Response Commitment: We respond to all verified privacy and data deletion inquiries within 48 business hours.